Privacy Policy

1. Introduction

air88 ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data of users ("you," "your") who access and use our online betting platform at https://air88.cam.

By registering an account with air88, accessing our Website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately cease using air88 services and refrain from creating or accessing an account.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of air88 services. Together, these documents constitute the complete agreement between you and air88 regarding data privacy and platform usage.

2. Information We Collect

air88 collects various types of personal information necessary to operate our platform, comply with legal obligations, and provide you with a secure and personalized gaming experience. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account or interact with air88 services, you voluntarily provide us with personal information including:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and account credentials (username and password).
• Identity Verification (KYC) Documents: Government-issued identification documents such as Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license; proof of address documents (utility bills, bank statements); selfie photographs holding your identification; and bank account or e-wallet verification documents.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, and payment method preferences.
• Communication Records: Customer support inquiries, chat transcripts, email correspondence, phone call recordings (where legally permitted and with your consent), and feedback or complaints submitted to air88.
• Betting and Gaming Activity: Bet history, game selections, wager amounts, winnings and losses, bonus usage, loyalty program participation, and gameplay preferences.

2.2 Information Collected Automatically

When you access air88 services, we automatically collect technical and usage information including:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID).
• Usage Data: Pages visited, features accessed, time spent on platform, clickstream data, navigation patterns, login timestamps, and session duration.
• Location Data: Geographic location derived from IP address to ensure compliance with jurisdictional restrictions and prevent fraudulent access.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar tracking technologies used to enhance platform functionality and analyze user behavior (see Section 8 for detailed cookie policy).

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources including:

• Payment processors and financial institutions verifying your transactions
• Identity verification services confirming your KYC documents
• Fraud prevention and anti-money laundering services screening for suspicious activity
• Game providers tracking gameplay on their platforms integrated with air88
• Marketing partners (only if you have consented to data sharing with such partners)

3. How We Use Your Information

air88 uses your personal information solely for legitimate business purposes related to operating our platform and providing you with services. Specifically, we use your information to:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your air88 account
• Authenticate your identity during login and verify you are authorized to access the account
• Process deposits, withdrawals, and other financial transactions
• Provide customer support and respond to your inquiries, complaints, or requests
• Enable you to participate in sports betting, casino games, lottery draws, and other gaming products
• Track your gameplay activity, betting history, and account balance
• Administer bonuses, promotions, and loyalty rewards programs

3.2 Legal Compliance and Fraud Prevention

• Verify your age (21+ requirement) and eligibility to use air88 services
• Comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations
• Detect, prevent, and investigate fraud, collusion, multi-accounting, and other prohibited activities
• Monitor transactions for suspicious patterns indicative of money laundering or illegal activity
• Cooperate with law enforcement agencies and regulatory authorities when legally required
• Enforce our Terms and Conditions and protect the rights and safety of air88, our users, and the public

3.3 Platform Improvement and Personalization

• Analyze usage patterns and user behavior to improve platform functionality and user experience
• Personalize content, game recommendations, and promotional offers based on your preferences
• Conduct market research and gather feedback to develop new products and services
• Optimize website performance, troubleshoot technical issues, and enhance security measures
• Test new features and conduct A/B testing to improve platform design

3.4 Marketing and Communication

• Send you promotional offers, bonus notifications, and marketing communications (only if you have consented to receive such messages)
• Notify you of important account updates, policy changes, or security alerts
• Invite you to participate in surveys, contests, or special events
• Provide you with information about new games, features, or services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we will still send you essential transactional and account-related messages.

4. Data Sharing and Disclosure

air88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, and we may share your information with them as necessary to deliver services. These providers include:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process your deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Third-party KYC and AML screening providers that verify your identity documents and check for fraudulent activity.
• Game Providers: Software developers and live dealer studios that supply casino games, slots, and other gaming content integrated into air88's platform.
• Cloud Storage and Hosting Providers: Secure data storage and server hosting services that maintain our technical infrastructure.
• Customer Support Tools: Live chat software, email service providers, and CRM systems used to manage customer communications.
• Analytics and Marketing Platforms: Services that help us analyze user behavior, track marketing campaign performance, and improve platform functionality.

All third-party service providers are contractually obligated to protect your personal information, use it only for the specific purposes we authorize, and comply with applicable data protection regulations.

4.2 Legal and Regulatory Requirements

We may disclose your personal information when required to do so by law, regulation, legal process, or governmental request, including but not limited to:

• Responding to court orders, subpoenas, warrants, or other valid legal processes
• Complying with requests from law enforcement agencies, tax authorities, or regulatory bodies
• Investigating suspected illegal activity, fraud, or violations of our Terms and Conditions
• Protecting the rights, property, or safety of air88, our users, or the public
• Enforcing our legal agreements or defending against legal claims

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving air88, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on our Website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize air88 to share your information with a specific partner for a promotional offer or contest.

5. Data Security Measures

air88 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

5.1 Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and air88 servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols with 256-bit encryption.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical security controls, access restrictions, and environmental safeguards.
• Firewall Protection: Network firewalls and intrusion detection systems monitor and block unauthorized access attempts.
• Password Hashing: Account passwords are hashed using strong cryptographic algorithms and never stored in plain text.
• Regular Security Audits: Independent security firms conduct periodic audits and penetration testing to identify and address vulnerabilities.
• DDoS Protection: Distributed Denial of Service (DDoS) mitigation systems protect air88 infrastructure from cyberattacks.

5.2 Organizational Security Practices

• Access Controls: Employee access to personal information is limited to authorized personnel who require it to perform their job duties.
• Staff Training: All air88 employees receive regular training on data protection policies, security best practices, and privacy regulations.
• Confidentiality Agreements: Employees and contractors are bound by strict confidentiality agreements prohibiting unauthorized disclosure of personal information.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly identify, contain, and remediate security incidents.

5.3 Your Security Responsibilities

While air88 implements robust security measures, you also play a critical role in protecting your account. You are responsible for:

• Creating a strong, unique password and keeping it confidential
• Never sharing your account credentials with others
• Logging out after each session, especially on shared or public devices
• Enabling two-factor authentication (2FA) if offered by air88
• Promptly reporting any suspected unauthorized account access to our customer support team

6. Data Retention and Deletion

air88 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Retention Periods

• Active Accounts: Personal information for active accounts is retained indefinitely while your account remains open and in good standing.
• Closed Accounts: After you voluntarily close your account or air88 terminates your account, we retain your information for a minimum of 5 years to comply with financial regulations, anti-money laundering requirements, and tax obligations.
• Transaction Records: Deposit, withdrawal, and betting records are retained for at least 7 years to satisfy regulatory and legal requirements.
• KYC Documents: Identity verification documents are retained for 7 years after account closure or as required by anti-money laundering regulations in our jurisdiction.
• Marketing Communications: If you opt out of marketing emails, we retain your email address on our suppression list indefinitely to ensure we do not inadvertently contact you again.

6.2 Data Deletion Requests

You may request deletion of your personal information by contacting air88 customer support (see Section 12). However, please note that we may be unable to delete your information if:

• Retention is required by law, regulation, or legal process
• The information is necessary to complete transactions or fulfill contractual obligations
• Deletion would prevent us from detecting or investigating fraud or other prohibited activity
• The information is needed to resolve disputes or enforce our Terms and Conditions

When deletion is permitted, we will securely erase your information from our active databases and instruct our service providers to do the same. Archived backup copies may persist for a limited time until they are overwritten or deleted according to our backup schedule.

7. Your Privacy Rights

As a user of air88 services, you have certain rights regarding your personal information. Depending on your jurisdiction, these rights may include:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your data in a commonly used electronic format within 30 days.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly through your air88 account settings. For other corrections, contact customer support.

7.3 Right to Erasure

You may request deletion of your personal information (subject to the limitations described in Section 6.2). We will honor deletion requests unless retention is required for legal, regulatory, or legitimate business purposes.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data or assess the legitimacy of a processing objection.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You may object to our processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications via your account settings or by clicking "unsubscribe" in our emails.

7.7 Right to Withdraw Consent

Where our processing is based on your consent, you have the right to withdraw that consent at any time. However, withdrawal does not affect the lawfulness of processing prior to withdrawal.

7.8 Exercising Your Rights

To exercise any of these rights, please contact air88 customer support via email at [email protected] or through our live chat. We will respond to your request within 30 days and may require verification of your identity before processing the request.

8. Cookies and Tracking Technologies

air88 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. By using our Website, you consent to our use of cookies as described below.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow websites to recognize your device, remember your preferences, and track your activity across sessions.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality such as login authentication, session management, and security. These cookies cannot be disabled without impairing website operation.
• Performance Cookies: Collect anonymous information about how users interact with air88, including pages visited, error messages encountered, and navigation patterns. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences (such as language selection, display settings, and recently viewed games) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising partners.

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may limit your ability to use certain air88 features. Instructions for managing cookies in popular browsers can be found in your browser's help documentation.

9. Third-Party Services

air88 integrates various third-party services to provide comprehensive gaming experiences, including game providers, payment processors, and analytics tools. These third parties have their own privacy policies governing their data practices. While we require our partners to protect user data, air88 is not responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies of third-party services you interact with through air88's platform, particularly payment providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) and game studios.

10. Children's Privacy

air88 strictly prohibits individuals under 21 years of age from using our services. We do not knowingly collect personal information from minors. If we discover that a user is under 21, we will immediately suspend the account, forfeit any funds, and delete all associated personal information.

If you are a parent or guardian and believe your child has provided personal information to air88, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

air88 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you via email to your registered address and/or by posting a prominent notice on our Website at least 30 days before the changes take effect.

Your continued use of air88 services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Privacy Policy, you must stop using air88 services and may request account closure.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the Privacy Policy was most recently revised.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or air88's data practices, please contact us through the following channels:

• Email Support: [email protected] (Response time: 4-12 hours during WIB business hours)
• Live Chat: Available 24/7 via the chat widget on air88 website (Average response: 2-5 minutes during peak hours)
• WhatsApp Support: Connect via WhatsApp for Indonesian-language assistance (Available 08:00-02:00 WIB daily)
• Privacy Inquiries: For privacy-specific matters, mark your communication as "Privacy Request" to ensure routing to our data protection team

We will investigate your inquiry and respond within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.